About / Contact Us

The Alumni Store is maintained by the Department of Alumni Relations. If you have any questions about our products or an order you have placed, you may reach us at:

Department of Alumni Relations
Office of Advancement
Summerhill, 55 Stuart Street
Queen's University
Kingston, ON K7L 3N6

Phone: 1-800-267-7837
Email: alumserv@queensu.ca

Proceeds from the sale of Alumni Merchandise are used to support alumni programming on campus and around the world.

Diploma and photo frames are assembled and shipped directly by Tempo Framing Systems (http://www.tempoframing.com), located in Pickering, Ontario. Orders generally take 3 to 4 weeks to ship within North America, but may take up to 2 weeks longer between May and July.

Queen's lamps and chairs are manufactured and shipped directly by Standard Chair of Gardner (http://www.collegechair.com), located in Gardner, Massachusetts. Orders generally take 5 to 6 weeks to ship within North America. Rush orders are available for an additional charge. These orders are processed at the Canada/U.S. border by Thompson, Ahern & Co. Ltd. Customs duties on these orders are the responsibility of Queen's University; the customer should not be required to pay these charges.

All other items are shipped from the Alumni Relations office at Queen's University. We make every effort to fulfill all orders within 1 week of receipt.

This website only accepts orders shipped within North America. If you wish to place an order to be shipped overseas, please contact us and we will provide you with a shipping and handling quote before processing your order.

Most orders are fully refundable (excluding shipping & handling fees) within 90 days if returned in their original condition. Custom engraved lamps and chairs are not refundable.

For orders shipped to the United States, return postage must be paid by the customer.

If you receive a damaged frame shipped within Canada, please re-seal it in its original packaging and contact the Alumni Relations at alumserv@queensu.ca to request a "Return to Sender" form. Once you have received your form, you can print it and bring it with your frame to the nearest postal outlet. Alumni Relations will ensure that a replacement is sent to you at no additional charge.

For all other returns, please contact the Alumni Relations office by email alumserv@queensu.ca or call 1-800-267-7837 for instructions.

Our frames are made in Canada by Tempo Framing Systems using eco-friendly materials under fair labour conditions.

Do-it-yourself framing is very easy. Every frame is shipped with a set of instructions, and no special tools are required. If you misplaced your instructions, you may re-print them here.

Framing Instructions

Copyright © Queen's University
Kingston, Ontario, Canada, K7L 3N6